Receptionist (接待员): Is there anything I can do for you?
Shirley: Yes, my best friend is a little out of shape now. She wants to keep fit. And I come over here to ask for some information about the courses.
Receptionist: OK, madam. Don’t worry. Our club will solve all her problems.
Shirley: This is my first time here. Can you explain your services?
Receptionist: No problem. We have membership (会员身份) for a period of one month, half a year and a whole year.
Shirley: That’s nice. Is there any discount (折扣)?
Receptionist: Yes, madam, your friend is very lucky. In this month all the customers (顾客) will enjoy a 20% discount.
Shirley: And what about your after-sale service?
Receptionist: You don’t have to worry about a thing. If there is any problem, you can call us during working hours, from 9:00 am to 10:00 pm.
Shirley: That’s what I want. One more thing, can I quit the course once I’ve gotten started? I am not sure she has enough time.
Receptionist: Of course, as long as you have enough excuses for yourself, we’ll give you your money back then.
Shirley: I see.